How do I... Make An Appointment?

Booked Appointments

• These can be booked up to six weeks in advance (subject to availability).
• Appointments can be made in person at reception, over the internet, or on our automated telephone system (you will need to register for this facility at reception).
• If you are more than 15 minutes late you will need to make another appointment to see a doctor.
• If you are unable to attend or no longer require a booked appointment, please cancel the appointment so that it can be offered to another patient.

EMIS (online appointments)

If you would like to make an online appointment, please click this link https://www.emisaccess.co.uk

We Also Have A Walk-in Surgery Where You Can See A Doctor Or Advanced Nurse Practitioner

• Monday to Friday.
• Patients may book in between 8.30 and 9.30am.
• Patients are seen in order of arrival - please be prepared to wait.

How do I... Obtain Telephone Advice?

0844 811 2344

Calls to this number from a BT land line are currently charged at 5p per minute. Calls from a mobile telephone will be charged according to the service provider charges.

How do I... Obtain A Home Visit?

Home visits are at the discretion of the doctor.

Please do not ask a doctor to call unless the patient is genuinely too ill to come to the surgery. Home visits are very time consuming. We can see at least four patients at the surgery in the time it takes to see one at home. If the patient has a high temperature or a rash, coming to the surgery will do no harm and will not endanger others. In this event please inform reception on arrival, so that the patient may go directly into an examination room.

When the condition of the patient does require a home visit, please try to give notice before 9.30am on the same day the visit is required. When you request a visit the sister will ask for full details of the patient’s name, address, age and telephone number and the reason for the visit. This information enables the doctors to plan their calls and allows urgent visits to be dealt with promptly.

Contacting The Doctor Out of Hours

Our out of hours service is provided by Go to Doc Ltd. Telephone 336 3252. If you call when the surgery is closed you will be given their contact details. Please note that this service is for urgent requests only, ie those that cannot wait until the surgery re-opens. In the case of an acute collapse or dire emergency please dial 999.

How do I... Obtain Test Results?

If you need to ring the centre to check the results for blood tests, smears or x-ray investigations, please telephone between 2.30 and 5.00pm. In the interests of confidentiality no information can be given without the patient's consent.