- If you have a routine appointment cancelled or re-arranged to a telephone call please understand we are adhering to guidance and trying to protect ourselves and you.
- We will still have face-to-face appointments for more urgent things where necessary but these will be telephone triaged beforehand and it is important to be honest when we ask these questions. We do NOT want you to come in if you have COVID19 symptoms to reduce the risk of infection.
- Unfortunately, we cannot give prescriptions early, the pharmacies are extremely busy and have limited stock supplies themselves. We cannot give you paracetamol or hand sanitiser on prescription just because you can’t get any from the shops.
- We can’t give out ‘Rescue Packs’ to all our COPD/Asthma patients. There is a post going around social media which is untrue. If you are eligible for a rescue pack you will already have been offered one as part of your regular treatment regime. If you have used up your pack and need a replacement then contact your surgery for this. We can’t give you an inhaler for a ‘just in case’ reason if you haven’t got a confirmed diagnosis unless we highly suspect it. These are for people who need them.
- If you do see us and we are wearing PPE (Personal Protective Equipment) and masks please don’t be alarmed. They are for your safety as well as ours.
- We are unable to advise whether you should or shouldn’t self-isolate if you are at risk. Please follow the most recent guidance. It was announced this week that 1.5 million people have been deemed at risk and you will receive a letter stating so. This may help your employers understand why you won’t be in work.
- If you know you need to self-isolate due to the current COVID19 outbreak and your employer has requested a note, please follow this link and NHS111 will provide the necessary certification https://111.nhs.uk/isolation-note/ Due to extreme pressure at this current time GPs are unable to provide written letters to employers.
- Please don’t shout at your GP staff when they are unable to do these things because we are doing our best to provide the best possible care in the worst of situations. Be Kind! Be Respectful!
- Please adhere to the current social distancing advice. Keep 2 metres apart – this may mean reception staff may ask you to sit apart from others or ask you to walk to the other side of the waiting room to separate our patients.